INFO/POLICIES


RETURNS/EXCHANGES:

RETURNS WILL BE ACCEPTED WITHIN 10 CALENDAR DAYS OF THE DATE OF RECEIPT OF YOUR ORDER. TO BE ELIGIBLE FOR RETURN, ITEMS MUST BE UNWASHED, UNWORN AND IN THE SAME CONDITION IN WHICH THEY WERE RECEIVED–THIS INCLUDES ORIGINAL PACKAGING AND TAGS. RECEIPT OR PROOF OF PURCHASE IS REQUIRED. 

TO INITIATE A RETURN, CONTACT HELLO@KIDANDKIND.COM. 

ORIGINAL SHIPPING, RETURN SHIPPING AND ANY DAMAGES SUSTAINED DURING RETURN SHIPPING ARE THE RESPONSIBILITY OF THE PURCHASER. 

RETURNS AND EXCHANGES WILL NOT BE ACCEPTED ON ANY SALE ITEMS OR ITEMS PURCHASED WITH A DISCOUNT CODE OF OR GREATER THAN 20% OFF.

RETURNS ARE ACCEPTED AT THE SOLE DISCRETION OF KID AND KIND LLC. EACH PIECE WILL BE INSPECTED AND WE WILL LET YOU KNOW IF IT IS APPROVED FOR RETURN.

 

SHIPPING:

WE ARE A U.S. BASED COMPANY. WE SHIP WORLDWIDE. YOUR CART WILL AUTOMATICALLY UPDATE SHIPPING COSTS AS YOU PROCEED THROUGH CHECKOUT.

 

INTERNATIONAL SHIPPING:

INTERNATIONAL SHIPPING GENERALLY TAKES 2-4 WEEKS, THOUGH MAY TAKE LONGER. IT IS THE RESPONSIBILITY OF THE PURCHASER TO PAY ALL CUSTOMS AND DUTY FEES. SHOULD YOU DENY ANY CHARGES, YOUR ORDER WILL BE CONSIDERED 'ABANDONED' AND WILL NOT BE REFUNDED OR REPLACED. 

OCCASIONALLY A PACKAGE MAY GET LOST IN TRANSIT. WE DO NOT ACCEPT RESPONSIBILITY FOR MISSING OR LOST PACKAGES SHIPPED OVERSEAS. LOST OR MISSING PACKAGES WILL NOT BE REPLACED.

SHOULD YOU LIKE TO INSURE YOUR ORDER, PLEASE CONTACT US PRIOR TO PURCHASE SO THAT WE CAN ARRANGE ANOTHER SHIPPING METHOD FOR YOU.

SHOULD YOUR ORDER CONTAIN ANY 'PRE-ORDER' ITEMS, YOUR ENTIRE ORDER WILL BE HELD AND SHIPPED ONCE EVERYTHING IS AVAILABLE.

WE WILL NOT ALTER CUSTOMS FORMS TO REFLECT A VALUE DIFFERENT THAN THE AMOUNT PAID BY THE PURCHASER; DOING SO IS A FEDERAL OFFENSE.

 

PROBLEMS OR CONCERNS:

IF SOMETHING IS WRONG WITH YOUR ORDER, PLEASE CONTACT US WITHIN 7 DAYS OF RECEIPT AND WE WILL DO OUR BEST TO QUICKLY RESOLVE ALL ISSUES.

 

WHOLESALE:

PLEASE CONTACT US DIRECTLY OR FILL OUT OUR WHOLESALE APPLICATION. IF YOU HAVE NOT HEARD BACK FROM US WITHIN 2 WEEKS, PLEASE DO SEND US A REMINDER! : )